Play Fit Stay Fit – Terms & Conditions

   Activities, Birthday Parties or any other Events booked through PLAY FIT STAY FIT are subject to the following TERMS & CONDITIONS:
  1. By booking an Activity, Birthday Party or any other Event with PLAY FIT STAY FIT, you acknowledge, agree and are bound by the Terms & Conditions of PLAY FIT STAY FIT.
  2. The Customer agrees to pay the total of the activity booked with PLAY FIT STAY FIT in advance, within 7 days of receiving the invoice, and before the scheduled booking date (if not booked far in advance). Failure to pay the total amount owing by the DUE DATE, will result in your booking time slot being opened up to others.
  3. CANCELLATION POLICY:     All cancellations must be done so in writing and acknowledges by PLAY FIT STAY FIT.
Please note that any cancellation requests done over the phone, via text or voicemail will NOT be processed! If any Activity, Birthday Party or Event is booked and confirmed through PLAY FIT STAY FIT and cancelled by the customer:

Birthday Parties:

A non-refundable deposit of $100.00 is included in the cost. If a Birthday Party or Event is booked and confirmed through PLAY FIT STAY FIT and cancelled by the customer:
  • Within 14 Business days of the activity date, the amount of 50% of the booking is payable*
  • Within 7 Business days of the activity date, the amount of 100% of the booking is payable*, or up to the discretion of PLAY FIT STAY FIT management.

Incursions – Before/After School Care, Vacation Care, In-School Program:

If an Incursion is booked and confirmed through PLAY FIT STAY FIT and cancelled by the customer:
  • Within 30 Business days of the activity date, the amount of 25% of the booking is payable*
  • Within 14 Business days of the activity date, the amount of 50% of the booking is payable*
  • Within 7 Business days of the activity date, the amount of 100% of the booking is payable*, or up to the discretion of PLAY FIT STAY FIT management.
*Based on the number of children quoted at the time of booking. The same trading terms apply, with payment due within 14 Business days of the scheduled event. Circumstances that are beyond the control of the customer will be considered by PLAY FIT STAY FIT on a case by case basis.

Cancellation fees will be waived for bookings impacted by COVID-19.

  1. Invoices will be issued at the base rate or based on the number of children quoted at the time of booking, if the number of children is higher than the base rate. If these numbers increase, the figures given to PLAY FIT STAY FIT at the time of booking MUST be updated no later than 7 days prior to your booking date.
Failure to do so may result in additional fees being levied. If additional children attend the activity / event, another invoice will be issued by PLAY FIT STAY FIT for the balance.

In the even that COVID-19 prevents any activity / even taking place, and payment has been made in full, you will have the option of the following:

  • A Full Refund
  • A Credit to carry over for the next booking.
 
  1. If an invoice is not paid by the due date, and there is no communication as to why there’s no payment, the booking opens up and becomes available to others.
  2. You agree that it is the responsibility of the Customer to ensure that the Tax Invoice is forwarded to the person / team responsible for paying invoices. This will ensure that delays do not occur in paying the total amount due by the due date stated on the invoice.
  3. Mandatory Staff ratios MUST always be maintained throughout PLAY FIT STAY FIT Incursions.
PLAY FIT STAY FIT always aims to keep the children engaged and entertained, while in a safe and fun environment. In an effort to fulfill this commitment, we ask that ALL PARTICIPANTS enrolled, attending and / or participating in a PLAY FIT STAY FIT event / activity, follow the rules and guidelines explained by Sam at the start of each session. PLAY FIT STAY FIT may change or update these Terms & Conditions at any time, without warning. By making a booking with PLAY FIT STAY FIT after the Terms & Conditions have been changed or updated, you agree to be bound by the variation.